Willard WaymanAuthor

June 24, 2020 - COVID – 19 and the Oracle SCM Cloud

Willard Wayman

Life would pall if it were all sugar; salt is bitter if taken by itself; but when tasted as part of the dish, it savours the meat. Difficulties are the salt of life. Robert Baden-Powell: Author: Scouting for Boys

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Willard WaymanAuthor

June 17, 2020 - Supply Chain Management – Be Proactive and Agile

Willard Wayman

A few weeks back I went into my local warehouse store to get a few items. I headed back to the food section and immediately noticed empty pallets where water for sale normally was found. At the end of the row a forklift had just placed a pallet of water which was being picked clean. I took a case of water and then another, even though I had 2 cases at home. I thought about other “essentials” and headed over to get toilet paper, nothing but empty pallets. I had a case at home so I didn’t worry too much about the warehouse store being out. Other shoppers were being silly and panicking, not me. The next week, as news reports blasted the airwaves with news of vast supply chain disruptions, I lined up with a few hundred people to get more toilet paper. An hour and a half later we entered the same warehouse store. There at the entrance was a sign with a list of several items they were out of, cleaned out by panic. I got my case of toilet tissue that day and added it to another already in storage, just in case.

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Jody UptonAuthor

May 11, 2020 - Customer Service in Salesforce Consulting

Jody Upton

I like to say I grew-up in a Call-center. I have been working in the Salesforce consulting space since 2011, but before that I worked my way through a variety of jobs in a call-center. One of those jobs taught me Salesforce, and for that I will be forever grateful. It was in the call-center that I learned the value of customer service skills. While part of customer service is a talent, part of it is knowing what your customers expect when you are working with them. Salesforce users expected competence and the ability to listen. I worked towards that goal every day. Now in my work at Apps Associates, I use all of those skills and more as I work with clients to implement Salesforce for their unique needs.

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Leslie BriandAuthor

April 1, 2020 - Application Managed Services: Maximize The Value of Your Applications

Leslie Briand

The COVID-19 is not only affecting the health and well-being of people across the world, it is also having a growing impact on our economy and therefore prompting business leaders to do what they can to minimize the impact on their own company and maximize the resources and applications that they have. If your company hasn’t taken the time to explore utilizing a Managed Service Provider (MSP), now may be a good time.

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John SchmottlachAuthor

March 25, 2020 - Managing Projects Remotely? 5 Top Tips for Success.

John Schmottlach

Remote work and support services have moved to the forefront of the news and corporate agendas. With the COVID-19 crisis, organizations and employees are faced with a different set of work circumstances. While this health crisis climate is new to all of us, remote IT services is not new to Apps Associates. We have been providing them to over 50% of our client base since 2002.

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