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Ravi Teja KalagaAuthor

May 20, 2020 - Containerization using Docker

Ravi Teja Kalaga

In this blog I will review the problem of how an application works in the development environment but not the UAT environment. I will also explain the components involved in packaging an application using Docker. I will also look at the cause and the solution.

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Jody UptonAuthor

May 11, 2020 - Customer Service in Salesforce Consulting

Jody Upton

I like to say I grew-up in a Call-center. I have been working in the Salesforce consulting space since 2011, but before that I worked my way through a variety of jobs in a call-center. One of those jobs taught me Salesforce, and for that I will be forever grateful. It was in the call-center that I learned the value of customer service skills. While part of customer service is a talent, part of it is knowing what your customers expect when you are working with them. Salesforce users expected competence and the ability to listen. I worked towards that goal every day. Now in my work at Apps Associates, I use all of those skills and more as I work with clients to implement Salesforce for their unique needs.

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John ChristyAuthor

April 29, 2020 - Solving the Mystery of Lightning

John Christy

Many Salesforce users have heard about the Lightning platform, and are possibly using it, however, they don’t understand exactly what it is. For most people, there is a mystery surrounding Lightning. Is Lightning a new User Interface? Is it a new way to build applications? Does it work with Salesforce Classic? The short answer to all of these is “Yes”, although the details behind each of these questions is what causes most of the confusion. In 2014, Salesforce launched the new Lightning Experience. Since that time, there has been a slow adoption of companies to shift their Salesforce Org from Classic to Lightning. This has been due in part to three main reasons. First, most users are unclear about exactly what Lightning is. Second, in order to make the transition it requires the refactoring of Visualforce pages and Apex classes to Lightning Web Components. And lastly, some Classic features have not been readily available in Lightning. To help demystify the Salesforce Lightning platform I will address the three main questions most of our customers are asking:

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Leslie BriandAuthor

April 1, 2020 - Application Managed Services: Maximize The Value of Your Applications

Leslie Briand

The COVID-19 is not only affecting the health and well-being of people across the world, it is also having a growing impact on our economy and therefore prompting business leaders to do what they can to minimize the impact on their own company and maximize the resources and applications that they have. If your company hasn’t taken the time to explore utilizing a Managed Service Provider (MSP), now may be a good time.

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Mark SimpsonAuthor

March 26, 2020 - Simple tasks to ensure that critical customer data and metadata is properly protected when executing a major or minor release to production in Salesforce

Mark Simpson

While this subject seems to be a no brainer for most experienced Salesforce consultants, this happens much more than we care to admit. We are constantly building solutions that have many moving parts managed by, potentially multiple, teams located throughout the world or even in the same building. Configuration is constantly being pushed through the various development streams culminating in a release to production. Even with the best controls in place, one team may have had an end user ask for a simple configuration change to be made and it does not make it into the formal release documents…

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