Ben PastroAuthor

March 27, 2017 - Delivering More Awesome Customer Experiences with Salesforce

Ben Pastro

Trust is important in any relationship. As a customer myself, I know what it feels like when I give my business to someone and they don’t come through as promised. Building a strong level of trust takes time and it doesn’t take much to lose it. That’s why I am so gratified, time after time, to see our customers show their trust in Apps Associates, when they return to us to continue their cloud transformation. Continue reading “Delivering More Awesome Customer Experiences with Salesforce”

Ben PastroAuthor

February 27, 2017 - Delivering a Better Customer Experience with Salesforce

Ben Pastro

Kronos-Blog-ImageOrganizations must provide a seamless experience for their customers and employees or risk losing them. The challenge of integrating systems to support a seamless experience has grown with the adoption of the cloud.  More narrowly focused SaaS applications are replacing complex on-premises systems that offered this capability only after years of development and deployment.  The world of integration often includes cloud to cloud and cloud to on-premises scenarios.  Continue reading “Delivering a Better Customer Experience with Salesforce”

carin VigilAuthor

February 23, 2017 - Spring is in the Air with the Salesforce Spring ’17 Release

carin Vigil

SFDC Spring 17Hello Admins and Architects! Spring is upon us and we here at Apps Associates are happy to share some of the new features Salesforce.com has announced in the Spring ’17 Release. Continue reading “Spring is in the Air with the Salesforce Spring ’17 Release”

Justin BrillAuthor

December 22, 2016 - The Problem with Community Case Management and How to Solve It- Part II

Justin Brill

Recap

In Part I of this post, we explored the benefits of a Salesforce Customer Community, as well as some of the challenges one may encounter in actual implementation. Specifically, we identified the challenge of account access facing external, customer users. If your organization utilizes the standard Salesforce Account Model with a hierarchy of accounts, your customer contacts may be listed on service cases for multiple accounts if they act as contacts to cases for more than one bill-to or ship-to site. This will become a larger issue once your customers begin creating their own support cases from your Customer Community. We saw last time that our customer, John Doe – who is a contact Acme Corporation in Waterbury, CT – is only able to create cases for his default account: Continue reading “The Problem with Community Case Management and How to Solve It- Part II”

Julian TroakeAuthor

December 4, 2016 - The 6 Telltale Signs Its Time to Switch to CPQ

Julian Troake

CPQ Image Opt BI found this great eBook from Salesforce, “CPQ Made Simple – A Guide to Configure, Price, Quote” that tells you everything you need to know about CPQ (Configure, Price, Quote). Below is an excerpt from the eBook that gives you six telltale signs that it’s time to switch from the traditional method of producing sales quotes to a CPQ tool. Continue reading “The 6 Telltale Signs Its Time to Switch to CPQ”

Justin BrillAuthor

November 23, 2016 - The Problem with Community Case Management and How to Solve It – Part I

Justin Brill

A Salesforce Customer Community is a dynamic product which allows your employees, partners, and customers to connect, collaborate, and self-serve. Of course, no matter how elegant in appearance, a Salesforce Customer Community is, at its core, good-old-fashioned Salesforce functionality and data. Specifically, your Community hinges largely upon Chatter and Service Cloud functionality; the latter of which presents accessibility challenges to organizations who utilize the common Salesforce Account Model, which entails a hierarchy of accounts for single customer organizations. This article will explore this challenge as well as several ways to solve it. Continue reading “The Problem with Community Case Management and How to Solve It – Part I”