Danielle MitropoulosAuthor

January 11, 2019 - Get the Most Out of Your Salesforce Applications – Success Stories from 2018

Danielle Mitropoulos

Are you looking to make some improvements to your Salesforce Applications, create best practices, upgrade to Lightning in 2019? See what changes some of our customers made in 2018 and how it is impacting their business positively.

2018 was a year filled with exciting changes for Salesforce and for our Salesforce customers. Check out a few highlights from 2018.

Continue reading “Get the Most Out of Your Salesforce Applications – Success Stories from 2018”
Julian TroakeAuthor

June 14, 2018 - Salesforce Challenges We all Share and What to do About Them

Julian Troake

I have always enjoyed attending the Salesforce World Tour events over the years. Our sponsorships at these events has taken Apps Associates around the country to cities like Washington D.C., New York, and Boston giving me and my colleagues opportunities to have productive face-to-face discussions with people just as passionate about Salesforce as us. Continue reading “Salesforce Challenges We all Share and What to do About Them”

Ben PastroAuthor

March 27, 2017 - Delivering More Awesome Customer Experiences with Salesforce

Ben Pastro

Trust is important in any relationship. As a customer myself, I know what it feels like when I give my business to someone and they don’t come through as promised. Building a strong level of trust takes time and it doesn’t take much to lose it. That’s why I am so gratified, time after time, to see our customers show their trust in Apps Associates, when they return to us to continue their cloud transformation. Continue reading “Delivering More Awesome Customer Experiences with Salesforce”

Ben PastroAuthor

February 27, 2017 - Delivering a Better Customer Experience with Salesforce

Ben Pastro

Kronos-Blog-ImageOrganizations must provide a seamless experience for their customers and employees or risk losing them. The challenge of integrating systems to support a seamless experience has grown with the adoption of the cloud.  More narrowly focused SaaS applications are replacing complex on-premises systems that offered this capability only after years of development and deployment.  The world of integration often includes cloud to cloud and cloud to on-premises scenarios.  Continue reading “Delivering a Better Customer Experience with Salesforce”

carin VigilAuthor

February 23, 2017 - Spring is in the Air with the Salesforce Spring ’17 Release

carin Vigil

SFDC Spring 17Hello Admins and Architects! Spring is upon us and we here at Apps Associates are happy to share some of the new features Salesforce.com has announced in the Spring ’17 Release. Continue reading “Spring is in the Air with the Salesforce Spring ’17 Release”

Justin BrillAuthor

December 22, 2016 - The Problem with Community Case Management and How to Solve It- Part II

Justin Brill

Recap

In Part I of this post, we explored the benefits of a Salesforce Customer Community, as well as some of the challenges one may encounter in actual implementation. Specifically, we identified the challenge of account access facing external, customer users. If your organization utilizes the standard Salesforce Account Model with a hierarchy of accounts, your customer contacts may be listed on service cases for multiple accounts if they act as contacts to cases for more than one bill-to or ship-to site. This will become a larger issue once your customers begin creating their own support cases from your Customer Community. We saw last time that our customer, John Doe – who is a contact Acme Corporation in Waterbury, CT – is only able to create cases for his default account: Continue reading “The Problem with Community Case Management and How to Solve It- Part II”