Darin ChipmanAuthor

June 9, 2020 - Application Support and Filling Gaps with Flexibility

Darin Chipman

College gap year, spark plug gaps, offensive line gaps, financial stock gaps… There are many different types of gaps out there, but there is one that not all consumers of SaaS applications recognize. Gaps in application support. Yes, it is true, there are gaps that exist in supporting SaaS applications and the main gap is between the end-users and the standard support provided by the application vendor.

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Darin ChipmanAuthor

March 22, 2019 - Why You Need to Know the Relationship between Lurking Variables and Release Management

Darin Chipman

It was early fall. That time of year when the aspen leaves are just starting to change colors to yellow, gold, orange, and red colors in the high country. During the day, dark green conifers and deep blue skies provide a backdrop, while at night the crisp, cool canyon breeze gently rustles the leaves.

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