Julian TroakeAuthor

June 14, 2018 - Salesforce Challenges We all Share and What to do About Them

Julian Troake

I have always enjoyed attending the Salesforce World Tour events over the years. Our sponsorships at these events has taken Apps Associates around the country to cities like Washington D.C., New York, and Boston giving me and my colleagues opportunities to have productive face-to-face discussions with people just as passionate about Salesforce as us. Continue reading “Salesforce Challenges We all Share and What to do About Them”

Julian Troake

Julian is the Marketing Director at Apps Associates and is responsible for developing and implementing the marketing strategy. Julian has a broad background in IT services marketing, communications, internet marketing, and sales support and has delivered successful marketing campaigns across the globe. Prior to joining Apps Associates, Julian held senior positions in Fortune 500 companies like Xerox and EMC Corporation.

Ben PastroAuthor

March 27, 2017 - Delivering More Awesome Customer Experiences with Salesforce

Ben Pastro

Trust is important in any relationship. As a customer myself, I know what it feels like when I give my business to someone and they don’t come through as promised. Building a strong level of trust takes time and it doesn’t take much to lose it. That’s why I am so gratified, time after time, to see our customers show their trust in Apps Associates, when they return to us to continue their cloud transformation. Continue reading “Delivering More Awesome Customer Experiences with Salesforce”

Ben Pastro

Ben is the President of Apps Associates. Ben is responsible for growing the company’s services & solutions portfolio to help its customers improve their businesses. Consistent with Apps Associates’ DNA, Ben brings a tremendous focus on establishing long-term customer partnerships and associate development.

Ben PastroAuthor

February 27, 2017 - Delivering a Better Customer Experience with Salesforce

Ben Pastro

Kronos-Blog-ImageOrganizations must provide a seamless experience for their customers and employees or risk losing them. The challenge of integrating systems to support a seamless experience has grown with the adoption of the cloud.  More narrowly focused SaaS applications are replacing complex on-premises systems that offered this capability only after years of development and deployment.  The world of integration often includes cloud to cloud and cloud to on-premises scenarios.  Continue reading “Delivering a Better Customer Experience with Salesforce”

Ben Pastro

Ben is the President of Apps Associates. Ben is responsible for growing the company’s services & solutions portfolio to help its customers improve their businesses. Consistent with Apps Associates’ DNA, Ben brings a tremendous focus on establishing long-term customer partnerships and associate development.

carin VigilAuthor

February 23, 2017 - Spring is in the Air with the Salesforce Spring ’17 Release

carin Vigil

SFDC Spring 17Hello Admins and Architects! Spring is upon us and we here at Apps Associates are happy to share some of the new features Salesforce.com has announced in the Spring ’17 Release. Continue reading “Spring is in the Air with the Salesforce Spring ’17 Release”

carin Vigil

Carin Vigil is a Principal Consultant in SaaS/Salesforce business unit. She has 5 years of Salesforce experience as a Solution Consultant and System Administrator with a background in pharmaceuticals/health care and industrial distribution. Carin has a BBA in Accounting and an AAS in Medical Laboratory and holds five certifications in Salesforce including Sales and Service Cloud Consultant. In her spare time, Carin enjoys hiking, traveling, reading fiction novels, and has recently taken up golf lessons. She is based in Durham, NC.

Justin BrillAuthor

December 22, 2016 - The Problem with Community Case Management and How to Solve It- Part II

Justin Brill

Recap

In Part I of this post, we explored the benefits of a Salesforce Customer Community, as well as some of the challenges one may encounter in actual implementation. Specifically, we identified the challenge of account access facing external, customer users. If your organization utilizes the standard Salesforce Account Model with a hierarchy of accounts, your customer contacts may be listed on service cases for multiple accounts if they act as contacts to cases for more than one bill-to or ship-to site. This will become a larger issue once your customers begin creating their own support cases from your Customer Community. We saw last time that our customer, John Doe – who is a contact Acme Corporation in Waterbury, CT – is only able to create cases for his default account: Continue reading “The Problem with Community Case Management and How to Solve It- Part II”

Justin Brill

Justin joined Apps Associates with five years of in-house Salesforce administrative experience within the Renewable Energy industry. He hails from Denver, Colorado (Go Broncos!) although he was born and raised in Sacramento, California. In his spare time, he enjoys volunteering, cooking, and all four-wheeled things fast and loud.

Julian TroakeAuthor

December 4, 2016 - The 6 Telltale Signs Its Time to Switch to CPQ

Julian Troake

CPQ Image Opt BI found this great eBook from Salesforce, “CPQ Made Simple – A Guide to Configure, Price, Quote” that tells you everything you need to know about CPQ (Configure, Price, Quote). Below is an excerpt from the eBook that gives you six telltale signs that it’s time to switch from the traditional method of producing sales quotes to a CPQ tool. Continue reading “The 6 Telltale Signs Its Time to Switch to CPQ”

Julian Troake

Julian is the Marketing Director at Apps Associates and is responsible for developing and implementing the marketing strategy. Julian has a broad background in IT services marketing, communications, internet marketing, and sales support and has delivered successful marketing campaigns across the globe. Prior to joining Apps Associates, Julian held senior positions in Fortune 500 companies like Xerox and EMC Corporation.