Julian TroakeAuthor

February 9, 2017 - Hosting Oracle E-Business Suite (EBS) on the AWS Cloud – Cost Saving

Julian Troake

Oracle ERP and Database Migration to the AWS CloudThe proof keeps stacking up that companies are successfully hosting Oracle E-Business Suite (EBS) on the AWS Cloud. This winning combo of Oracle EBS and AWS Cloud produces reduced costs and increased performance that exceed customers’ expectations. Continue reading “Hosting Oracle E-Business Suite (EBS) on the AWS Cloud – Cost Saving”

Justin BrillAuthor

December 22, 2016 - The Problem with Community Case Management and How to Solve It- Part II

Justin Brill

Recap

In Part I of this post, we explored the benefits of a Salesforce Customer Community, as well as some of the challenges one may encounter in actual implementation. Specifically, we identified the challenge of account access facing external, customer users. If your organization utilizes the standard Salesforce Account Model with a hierarchy of accounts, your customer contacts may be listed on service cases for multiple accounts if they act as contacts to cases for more than one bill-to or ship-to site. This will become a larger issue once your customers begin creating their own support cases from your Customer Community. We saw last time that our customer, John Doe – who is a contact Acme Corporation in Waterbury, CT – is only able to create cases for his default account: Continue reading “The Problem with Community Case Management and How to Solve It- Part II”

Cyndee MilleyAuthor

December 8, 2016 - The Importance of Defining Cloud Security Responsibilities

Cyndee Milley

Cloud Security ResponsibilitiesAs migration into the Cloud accelerates, the criticality of identifying who owns security responsibilities becomes imperative. What are the responsibilities of the Cloud infrastructure provider, the managed service provider, and the end customer? Delineation of these lines of responsibilities are key to a clear set of mutual expectations, an unambiguous Master Services Agreement (MSA), and, perhaps most importantly, a well-coordinated security incident response. Understanding who holds what information and how to tap into it can save valuable time in evaluating the extent of a suspected security event Continue reading “The Importance of Defining Cloud Security Responsibilities”

Julian TroakeAuthor

December 4, 2016 - The 6 Telltale Signs Its Time to Switch to CPQ

Julian Troake

CPQ Image Opt BI found this great eBook from Salesforce, “CPQ Made Simple – A Guide to Configure, Price, Quote” that tells you everything you need to know about CPQ (Configure, Price, Quote). Below is an excerpt from the eBook that gives you six telltale signs that it’s time to switch from the traditional method of producing sales quotes to a CPQ tool. Continue reading “The 6 Telltale Signs Its Time to Switch to CPQ”

Justin BrillAuthor

November 23, 2016 - The Problem with Community Case Management and How to Solve It – Part I

Justin Brill

A Salesforce Customer Community is a dynamic product which allows your employees, partners, and customers to connect, collaborate, and self-serve. Of course, no matter how elegant in appearance, a Salesforce Customer Community is, at its core, good-old-fashioned Salesforce functionality and data. Specifically, your Community hinges largely upon Chatter and Service Cloud functionality; the latter of which presents accessibility challenges to organizations who utilize the common Salesforce Account Model, which entails a hierarchy of accounts for single customer organizations. This article will explore this challenge as well as several ways to solve it. Continue reading “The Problem with Community Case Management and How to Solve It – Part I”

Gregory HardinAuthor

October 25, 2016 - Keeping up with API Versions

Gregory Hardin

One of the things I enjoy most about working on Salesforce.com is that there is always something new to learn. Three times a year we get some new Cloud functionality, bell, or whistle and they are not the least bit shy about making great big changes. The good news? Those big ones (like Lightning, or Communities a little while back) are really easy to spot and track. The bad news? The veritable Niagara Falls of little tweaks and tunes across every dark corner of the Platform that doesn’t show up to the party with much fanfare. For my money, there are a few major parts that see the tiniest changes that can often have a significant impact. Continue reading “Keeping up with API Versions”