Ben PastroAuthor

March 27, 2017 - Delivering More Awesome Customer Experiences with Salesforce

Ben Pastro

Trust is important in any relationship. As a customer myself, I know what it feels like when I give my business to someone and they don’t come through as promised. Building a strong level of trust takes time and it doesn’t take much to lose it. That’s why I am so gratified, time after time, to see our customers show their trust in Apps Associates, when they return to us to continue their cloud transformation. Continue reading “Delivering More Awesome Customer Experiences with Salesforce”

Ben Pastro
Ben is the President of Apps Associates. Ben is responsible for growing the company’s services & solutions portfolio to help its customers improve their businesses. Consistent with Apps Associates’ DNA, Ben brings a tremendous focus on establishing long-term customer partnerships and associate development.
Ben PastroAuthor

February 27, 2017 - Delivering a Better Customer Experience with Salesforce

Ben Pastro

Kronos-Blog-ImageOrganizations must provide a seamless experience for their customers and employees or risk losing them. The challenge of integrating systems to support a seamless experience has grown with the adoption of the cloud.  More narrowly focused SaaS applications are replacing complex on-premises systems that offered this capability only after years of development and deployment.  The world of integration often includes cloud to cloud and cloud to on-premises scenarios.  Continue reading “Delivering a Better Customer Experience with Salesforce”

Ben Pastro
Ben is the President of Apps Associates. Ben is responsible for growing the company’s services & solutions portfolio to help its customers improve their businesses. Consistent with Apps Associates’ DNA, Ben brings a tremendous focus on establishing long-term customer partnerships and associate development.
carin VigilAuthor

February 23, 2017 - Spring is in the Air with the Salesforce Spring ’17 Release

carin Vigil

SFDC Spring 17Hello Admins and Architects! Spring is upon us and we here at Apps Associates are happy to share some of the new features Salesforce.com has announced in the Spring ’17 Release. Continue reading “Spring is in the Air with the Salesforce Spring ’17 Release”

carin Vigil
Carin Vigil is a Principal Consultant in SaaS/Salesforce business unit. She has 5 years of Salesforce experience as a Solution Consultant and System Administrator with a background in pharmaceuticals/health care and industrial distribution. Carin has a BBA in Accounting and an AAS in Medical Laboratory and holds five certifications in Salesforce including Sales and Service Cloud Consultant. In her spare time, Carin enjoys hiking, traveling, reading fiction novels, and has recently taken up golf lessons. She is based in Durham, NC.
Justin BrillAuthor

November 23, 2016 - The Problem with Community Case Management and How to Solve It – Part I

Justin Brill

A Salesforce Customer Community is a dynamic product which allows your employees, partners, and customers to connect, collaborate, and self-serve. Of course, no matter how elegant in appearance, a Salesforce Customer Community is, at its core, good-old-fashioned Salesforce functionality and data. Specifically, your Community hinges largely upon Chatter and Service Cloud functionality; the latter of which presents accessibility challenges to organizations who utilize the common Salesforce Account Model, which entails a hierarchy of accounts for single customer organizations. This article will explore this challenge as well as several ways to solve it. Continue reading “The Problem with Community Case Management and How to Solve It – Part I”

Justin Brill
Justin joined Apps Associates with five years of in-house Salesforce administrative experience within the Renewable Energy industry. He hails from Denver, Colorado (Go Broncos!) although he was born and raised in Sacramento, California. In his spare time, he enjoys volunteering, cooking, and all four-wheeled things fast and loud.
Gregory HardinAuthor

October 25, 2016 - Keeping up with API Versions

Gregory Hardin

One of the things I enjoy most about working on Salesforce.com is that there is always something new to learn. Three times a year we get some new Cloud functionality, bell, or whistle and they are not the least bit shy about making great big changes. The good news? Those big ones (like Lightning, or Communities a little while back) are really easy to spot and track. The bad news? The veritable Niagara Falls of little tweaks and tunes across every dark corner of the Platform that doesn’t show up to the party with much fanfare. For my money, there are a few major parts that see the tiniest changes that can often have a significant impact. Continue reading “Keeping up with API Versions”

Gregory Hardin
Gregory joined Apps Associates after 5 years at a large consulting firm, where he was generally up to his neck in Salesforce.com, designing, building, breaking, and fixing across all shapes and sizes of implementation and engagement.
Gregory lives in Evanston, IL, with his wife, 3 children, and 2 cats where he spends his free time being a Dad and a husband, fixing up his 108 year old house, planning the next family vacation, and planning the next “Mom and Dad only” vacation.
Other than his family, there are few things he loves more than live theatre, a good book, and a semi-friendly game of poker. You can connect with Gregory on LinkedIn and Twitter.
Anil KumarAuthor

May 12, 2015 - Everything You Need to Know About Salesforce to Salesforce (Part 2)

Anil Kumar

In my previous post, I discussed how all the existing Accounts and Contacts in the database can be transferred from one Salesforce instance to another by enabling two Salesforce instances to communicate with one another. In this post, I’ll describe how to subscribe to these published objects, the use cases for Salesforce to Salesforce and how to overcome challenges you may have with the integration.

Continue reading “Everything You Need to Know About Salesforce to Salesforce (Part 2)”

Anil Kumar
Anil is working as Staff Consultant at Apps Associates. He has more than 3 years of experience as a Salesforce developer. Anil is a certified Salesforce Developer with good experience in working with business users to understand their requirements and in providing appropriate solution(s). He is an expert in Sales Cloud and has handled complex requirements in his career. Anil holds a bachelors degree in Electronics and Communication and resides in Hyderabad, India. He likes to spend time with his friends and family.