Trust is important in any relationship. As a customer myself, I know what it feels like when I give my business to someone and they don’t come through as promised. Building a strong level of trust takes time and it doesn’t take much to lose it. That’s why I am so gratified, time after time, to see our customers show their trust in Apps Associates, when they return to us to continue their cloud transformation. Continue reading “Delivering More Awesome Customer Experiences with Salesforce”
Organizations must provide a seamless experience for their customers and employees or risk losing them. The challenge of integrating systems to support a seamless experience has grown with the adoption of the cloud. More narrowly focused SaaS applications are replacing complex on-premises systems that offered this capability only after years of development and deployment. The world of integration often includes cloud to cloud and cloud to on-premises scenarios. Continue reading “Delivering a Better Customer Experience with Salesforce”
Hello Admins and Architects! Spring is upon us and we here at Apps Associates are happy to share some of the new features Salesforce.com has announced in the Spring ’17 Release. Continue reading “Spring is in the Air with the Salesforce Spring ’17 Release”
A Salesforce Customer Community is a dynamic product which allows your employees, partners, and customers to connect, collaborate, and self-serve. Of course, no matter how elegant in appearance, a Salesforce Customer Community is, at its core, good-old-fashioned Salesforce functionality and data. Specifically, your Community hinges largely upon Chatter and Service Cloud functionality; the latter of which presents accessibility challenges to organizations who utilize the common Salesforce Account Model, which entails a hierarchy of accounts for single customer organizations. This article will explore this challenge as well as several ways to solve it. Continue reading “The Problem with Community Case Management and How to Solve It – Part I”
In my previous post, I discussed how all the existing Accounts and Contacts in the database can be transferred from one Salesforce instance to another by enabling two Salesforce instances to communicate with one another. In this post, I’ll describe how to subscribe to these published objects, the use cases for Salesforce to Salesforce and how to overcome challenges you may have with the integration.