February 23, 2017 - Spring is in the Air with the Salesforce Spring ’17 Release

Carin Vigil

Hello Admins and Architects! Spring is upon us and we here at Apps Associates are happy to share some of the new features Salesforce.com has announced in the Spring ’17 Release.

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February 9, 2017 - 50% Infrastructure Cost Saving by Hosting Oracle E-Business Suite (EBS) on the AWS Cloud

Julian Troake

The proof keeps stacking up that companies are successfully hosting Oracle E-Business Suite (EBS) on the AWS Cloud. This winning combo of Oracle EBS and AWS Cloud produces reduced costs and increased performance that exceed customers’ expectations.

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December 22, 2016 - The Problem with Community Case Management and How to Solve It- Part II

Justin Brill

Recap

In Part I of this post, we explored the benefits of a Salesforce Customer Community, as well as some of the challenges one may encounter in actual implementation. Specifically, we identified the challenge of account access facing external, customer users. If your organization utilizes the standard Salesforce Account Model with a hierarchy of accounts, your customer contacts may be listed on service cases for multiple accounts if they act as contacts to cases for more than one bill-to or ship-to site. This will become a larger issue once your customers begin creating their own support cases from your Customer Community. We saw last time that our customer, John Doe – who is a contact Acme Corporation in Waterbury, CT – is only able to create cases for his default account:

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December 14, 2016 - The 6 Telltale Signs Its Time to Switch to CPQ

Julian Troake

I found this great eBook from Salesforce, “CPQ Made Simple - A Guide to Configure, Price, Quote” that tells you everything you need to know about CPQ (Configure, Price, Quote). Below is an excerpt from the eBook that gives you six telltale signs that it’s time to switch from the traditional method of producing sales quotes to a CPQ tool.

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December 8, 2016 - The Importance of Defining Cloud Security Responsibilities

Cyndee Milley

As migration into the Cloud accelerates, the criticality of identifying who owns security responsibilities becomes imperative. What are the responsibilities of the Cloud infrastructure provider, the managed service provider, and the end customer? Delineation of these lines of responsibilities are key to a clear set of mutual expectations, an unambiguous Master Services Agreement (MSA), and, perhaps most importantly, a well-coordinated security incident response. Understanding who holds what information and how to tap into it can save valuable time in evaluating the extent of a suspected security event.

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